Current Response Times
Due to an increase in workload, and a change in our working practices due to Covid-19; we are having to prioritise help tickets that are preventing users from playing our games. Whilst we aim to address every ticket in the order received, this may mean some tickets receive a reply outside of the response time below. We apologise for this inconvenience and thank you for your patience and understanding.
ELITE DANGEROUS
If you are receiving an authentication error after installing the latest update, please select "Options" -> "Log out machine" on the launcher and then log back in. 

Welcome!

This is the Frontier Developments Customer Support site.

Game installation and file locations - NetLog/AppConfig/Client log/Update log/Game folder

Updated: Friday 5th October 2018

Listed below are the default file for the varying Windows installations of Elite Dangerous and Elite Dangerous: Horizons.

If you need to locate your file locations on a Mac please see  this FAQ article.

Tip: You can copy and paste these locations into the address bar of Windows Explorer to go straight to the folders themselves.

Standard Elite Dangerous Installation:

  • NetLog -> C:\Program Files (x86)\Frontier\Products\elite-dangerous-64\logs\
  • AppConfig.xml -> C:\Program Files (x86)\Frontier\Products\elite-dangerous-64\
  • Game installation folder -> C:\Program Files (x86)\Frontier\Products\elite-dangerous-64\
  • TelemetryCache.log -> C:\Users\%username%\AppData\Local\Frontier Developments\Elite Dangerous\
  • Client.log -> C:\Users\%username%\AppData\Local\Frontier_Developments\logs\
  • Update.log -> C:\Program Files (x86)\Frontier\logs\ 

Alternative Elite Dangerous Installation:

  • NetLog -> C:\Users\%username%\AppData\Local\Frontier Developments\Products\elite-dangerous-64\logs\
  • AppConfig.xml -> C:\Users\%username%\AppData\Local\Frontier_Developments\Products\elite-dangerous-64\
  • Game installation folder -> C:\Users\%username%\AppData\Local\Frontier_Developments\Products\elite-dangerous-64\
  • Client.log -> C:\Program Files (x86)\Frontier\EDLaunch\logs\
  • Update.log -> C:\Program Files (x86)\Frontier\EDLaunch\logs\ 

Steam Installation (may differ if using Steam Libraries):

  • NetLog -> C:\Program Files (x86)\Steam\steamapps\common\Elite Dangerous\Products\elite-dangerous-64\Logs\
  • AppConfig.xml -> C:\Program Files (x86)\Steam\steamapps\common\Elite Dangerous\Products\elite-dangerous-64\
  • Game installation folder -> C:\Program Files (x86)\Steam\steamapps\common\Elite Dangerous\Products\elite-dangerous-64\
  • Client.log -> C:\Program Files (x86)\Steam\steamapps\common\Elite Dangerous\logs\
  • Update.log -> C:\Program Files (x86)\Steam\steamapps\common\Elite Dangerous\logs\ 

Oculus Home Installation (may differ if custom installation options):

  • NetLog -> C:\Program Files (x86)\Oculus\Software\frontier-developments-plc-elite-dangerous\Products\elite-dangerous-64\Logs\
  • AppConfig.xml -> C:\Program Files (x86)\Oculus\Software\frontier-developments-plc-elite-dangerous\Products\elite-dangerous-64\
  • Game installation folder -> C:\Program Files (x86)\Oculus\Software\frontier-developments-plc-elite-dangerous\
  • Client.log -> C:\Program Files (x86)\Oculus\Software\frontier-developments-plc-elite-dangerous\logs\
  • Update.log -> C:\Program Files (x86)\Oculus\Software\frontier-developments-plc-elite-dangerous\logs\ 



Do you need additional support on your issue?

Yes, Open a Ticket

Please Wait!

Please wait... it will take a second!