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Due to an increase in workload, and a change in our working practices due to Covid-19; we are having to prioritise help tickets that are preventing users from playing our games. Whilst we aim to address every ticket in the order received, this may mean some tickets receive a reply outside of the response time below. We apologise for this inconvenience and thank you for your patience and understanding.


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Why am I not receiving verification emails or codes when logging in?

Updated: Friday 15th February 2019

Why am I not receiving my verification emails when logging in?

If you're not receiving verification emails from us, please check through each of the following steps:

1) Check the email address you've entered:
Please confirm that the email address you're logging in with is correct and does not contain any errors or spelling mistakes. If your email address appears incorrect, you can update it at any time on your Account Information page.


2) Check your spam/junk folders and filters:
The most common cause preventing emails from being received is automatic spam filters. Please ensure that you have no spam/junk filters for the email addresses below as they are likely to prevent you from receiving our emails. Some email providers also require that you add our email addresses to your contacts or approved-senders list:
3) Try an alternative email address:
Some email providers may block our emails before you receive them. In this case, we suggest using an alternative email address from a different email provider. You can update the email associated with your Frontier account at any time on your Account Information page.

Note: During busy periods, these codes can take a few minutes to appear in your inbox.

I have received my code but now it says that it is invalid?

Verification codes can only be used one time for the login attempt that that generated them. For further information, please see this FAQ article.

I cannot get past the verification code stage

This is usually because you have not yet redeemed all keys onto your Frontier Account yet. For more information on this error, please see this FAQ article.

Do you need additional support on your issue?

Yes, Open a Ticket

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