2.3 Beta
The 2.3 Commander Beta has been updated and Multi-Crew is now live. Patch notes here. Support information and FAQ can be found here!

I'm having trouble redeeming a code

Updated: Wednesday 22nd June 2016

We have several types of codes that can be redeemed. Please read the guide below to find out what you are looking to redeem and how to proceed:

Problems with redeeming Steam Product Codes

If you have purchased Elite Dangerous or any of its products on Steam, you can redeem them onto your Frontier account on this website: https://tools.elitedangerous.com/en/register

You will need to sign into your existing Frontier account or create one as part of redeeming your key.

This works for the following Steam purchases:

  • Elite Dangerous
  • Elite Dangerous Horizons Season Pass
  • Elite Dangerous Pilot Starter Pack
  • Elite Dangerous Commander Pack
If you do not find success with this, please redeem your codes by logging into the Frontier Store -> Product Access Key -> Enter Code. (You may need to add a billing address to continue.)

This includes games purchased from Steam or a Frontier Store game gifted to you from a friend.

Problems redeeming Frontier Store Discount Codes

You can apply a discount code/coupon in the Cart section of the Frontier Store. You can find that here.

This includes Special Day codes, unique promotional codes and more!

Problems redeeming Gift codes and Event codes

The page to redeem a Gift Key can be found via the following link: https://www.elitedangerous.com/en/redeem-gift

You will need to login to your Frontier Account. If you are seeing the message "Incorrect username or password", the term 'username' is referring to the email address of your Frontier account.

This includes physical codes have been handed out at PAX, Gamescom & EGX; PC gamer promotions and more!


Redeeming a gift key is separate to redeeming a product code to access the game. If you need to redeem a code to access the game then please head to the 'Product Access Key' page after logging into 'My Account' on the Frontier Store.

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