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I'm having trouble redeeming a code

Updated: Thursday 14th September 2017

Redeeming Gift, Giveaway, or Prize Codes

If you've received a gift, giveaway, or prize code, you can redeem this using the instructions below. If you have a Steam key, please follow the instructions here.

I'm having problems redeeming a Discount code on the Frontier Store

You can apply a discount code/coupon in the Cart section of the Frontier Store. You can find that here.

This includes Special Day codes, unique promotional codes and more!

I'm having problems redeeming a Gift code or Event code

The page to redeem a Gift Key can be found via the following link:

You will need to login to your Frontier Account. If you are seeing the message "Incorrect username or password", the term 'username' is referring to the email address of your Frontier account.

This includes physical codes have been handed out at PAX, Gamescom & EGX, PC gamer promotions, and more!


Redeeming a gift key is separate to redeeming a product code to access the game. If you need to redeem a code to access the game then please head to the 'Product Access Key' page after logging into 'My Account' on the Frontier Store.

I'm still having problems redeeming my code!

If your code still seems to be invalid then it may be because some of your account data is invalid. Common causes for this are:

  • The first or second name on your account includes numbers.
  • The first or second name starts or ends with a blank space character.
  • The first or second name includes any special characters.
To check your current account details for any errors like this, please log in to your account here.

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