06/07/17 - We are currently investigating intermittent connection issues on PlayStation®4 for BT/Openreach customers. Please follow the steps in this FAQ to help prevent these issues.
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How do I clear my Xbox One cache?

Updated: Thursday 24th September 2015

Clearing your Xbox cache can help with any connection or game launching issues that you might be experiencing and is a good first step to try and resolve problems.

Unlike Xbox 360, the Xbox One does not have a menu option to clear cache on the console. Instead, please follow these steps to clear cache on an Xbox One:

  1. Press and hold the power button on the front of the console until it powers down completely.
  2. Unplug the power cable from the back of the console so that the power brick in not connected to the console.
  3. Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.
  4. Plug in the power cable back into the console.
  5. Wait for the light on the power brick to change from white to orange.
  6. Turn on the console using the power button.
After you have done this please try launching Elite Dangerous again and let our support team know if you are still having issues.

Do you need additional support on your issue?

Yes, Open a Ticket

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