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How do I clear my Xbox One cache?

Updated: Monday 16th December 2019

Clearing your Xbox One's cache can often help clear temporary problems that are causing connection or game-launch issues and we always advise trying this first if you're having any problems with the game on Xbox One.

Clearing the Xbox One cache: 

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  1. Press and hold the power button on the front of the Xbox until it turns off completely.
  2. Unplug the power brick from the back of the Xbox. Press and hold the power button on the Xbox several times to expel any remaining power and clear the cache.
  3. Plug in the power brick.
  4. Wait for the light on the power brick to change from white to orange.  
  5. Turn the Xbox back on as you would normally.
Still experiencing issues? The support site contains many other advanced troubleshooting steps you can use, try searching for any  error messages you've encountered, or behaviours you're repeatedly encountering.
If you cannot find a solution to your problem using the articles on our support site, please create a ticket with us below.



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