If you're experiencing crashes with Planet Zoo and have ensured that your computer meets the minimum requirements please send a support ticket including your .zoo file. If you cannot locate your save file, please follow the instructions on this FAQ.
Arx Purchases Via Steam
If you have recently purchased Arx on steam and they haven't appeared in your account, please see this page for advice.
If you've decided to join us with one of our Beta tests there are a couple of things that you should be aware of in regards to your save.
If you've already played Elite Dangerous then we will make a copy of your CMDR save onto the test server.
This copy can be taken from some time ago and may not represent progress you have made over the last few days or even weeks. So you may find yourself in another location and in another ship.
No progress from the test servers is saved and at the end of the test these characters are wiped.
Anything you do on the test server will not affect your main character in way way.
You can clear your save on the test server as well without it affecting your main save but please double check that you are on the test server and logging into the correct account if you have more than one.
For 3.3, ships and modules on the test server are available at their normal price and are not discounted as in prior beta periods. This is subject to change at any time, however.