Current Response Times
Due to an increase in workload, and a change in our working practices due to Covid-19; we are having to prioritise help tickets that are preventing users from playing our games. Whilst we aim to address every ticket in the order received, this may mean some tickets receive a reply outside of the response time below. We apologise for this inconvenience and thank you for your patience and understanding.
ELITE DANGEROUS
If you are receiving an authentication error after installing the latest update, please select "Options" -> "Log out machine" on the launcher and then log back in. 

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I can't get past the verification code when trying to log-in to Elite Dangerous

Updated: Tuesday 13th November 2018

The error message "You do not have access to Elite Dangerous" will appear at the bottom of the log-in screen if your Frontier Account does not contain the Elite Dangerous base game yet

Ensure you have redeemed your key for the base game (as shown below) to your Frontier Account by clicking REGISTER on the login screen of the launcher and filling in your login details and key. Alternatively, you can redeem any key here.

To locate your Steam keys, right click Elite Dangerous in your Steam library and select View CD Key.

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Copy your key using the Copy Key to Clipboard button and redeem the key here.

Note: If you are registering a key that you've already redeemed, you will see an error telling you the code has already been used. You can check if you redeemed your code successfully on the 'My Orders' page.



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