When I login I see "Please purchase / redeem Elite Dangerous to continue"

Updated: Friday 5th July 2019

The "Please purchase/redeem Elite Dangerous to continue" message will appear when the launcher does not detect Elite Dangerous base game access.

If you have purchased Elite Dangerous and/or Horizons Season Pass via Steam this is likely because Steam Log In has not been utilised. If you suspect this is the case, please follow these steps:

Step 1. Log out of the launcher

Run the Elite Dangerous base game (not Horizons) in Steam to load the launcher, select the Options tab then Log Out Machine.

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Step 2. Log back in

  • If you purchased the game content you are trying to access via Steam after 25th April 2019, select Steam Log In (red arrow shown below).
  • If you purchased the game content trying to be accessed before 25th April 2019, select Log In (blue arrow shown below).
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The launcher problem that you are experiencing should now be resolved.

If you are still experiencing any issues though, please open a support ticket, detailing the steps you have followed and our Customer Support team will be happy to help you further.



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