06/07/17 - We are currently investigating intermittent connection issues on PlayStation®4 for BT/Openreach customers. Please follow the steps in this FAQ to help prevent these issues.
Received an email about a Golden Paint Job? Check this article for further information.

Steam error "Failed to Contact Key Server"

Updated: Friday 22nd April 2016

If you get a message on Steam that says "Failed to Contact Key Server" you will need to launch the game from your Steam games library using the "Elite: Dangerous" entry in your games list rather than "Elite Dangerous: Horizons".

This will allow you to play both Elite Dangerous and Elite Dangerous: Horizons from now on.

If this is still not working for you, or if you are still getting this error message when launching Elite Dangerous then please do contact Steam support for further assistance.

Do you need additional support on your issue?

Yes, Open a Ticket

Please Wait!

Please wait... it will take a second!