If you're experiencing crashes with Planet Zoo and ensured that your computer meets the minimum requirements please send a support ticket including your .zoo file which can be located on your computer here: %USERPROFILE%\Saved Games\Frontier Developments\Planet Zoo\%USERID%\Saves
Keepers not feeding your animals? Please check that you have tried everything here. If the problem persists, please send a support ticket containing your .zoo file which can be located on your computer here: %USERPROFILE%\Saved Games\Frontier Developments\Planet Zoo\%USERID%\Saves

How do I get my DxDiag file?

Updated: Tuesday 26th February 2019

To obtain your DxDiag file on Windows 7 or later follow these instructions:

  1. Open the Start Menu
  2. Type dxdiag into the search box and press Enter (if there is no search box you can start typing to make it appear)
  3. Click 'Save All Information' and select a convenient location to save the file.
You now have your DxDiag file, please make sure to send it to us with any tickets or bug reports. 

Do you need additional support on your issue?

Yes, Open a Ticket

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