We have received a large number of support tickets since releasing Elite Dangerous 3.3 which will lead to an extended response time on any ticket submitted. We apologise for any inconvenience caused by these delays and will reply to you as soon as we can!

How do I get my DxDiag file?

Updated: Saturday 29th September 2018

To obtain your DxDiag file on Windows 7 or later follow these instructions:

  1. Open the Start Menu
  2. Type dxdiag into the search box and press Enter (if there is no search box you can start typing to make it appear)
  3. Click 'Save All Information' and select a convenient location to save the file.
You now have your DxDiag file, please make sure to send it to us with any tickets or bug reports. 

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