If you're experiencing crashes with Planet Zoo and have ensured that your computer meets the minimum requirements please send a support ticket including your .zoo file. If you cannot locate your save file, please follow the instructions on this FAQ.
Arx Purchases Via Steam
If you have recently purchased Arx on steam and they haven't appeared in your account, please see this page for advice.
If you are experiencing frequent crashes in Planet Coaster, please try the following quick fixes first:
Validate your download of the game by following this guide.
Run the DXSETUP.exe installer found in this folder: C:\Program Files (x86)\Steam\steamapps\common\Planet Coaster\_CommonRedist\DirectX\Jun2010
Switch to Fullscreen mode in the graphics options and disable the Steam overlay for Planet Coaster. To do so, right-click the game title in your Steam Library, click on "Properties" and uncheck "Enable Steam Community In-Game" in the "General" tab.
Make sure that your Computer is not overheating. The tool HWMonitor can help check the temperatures of individual components under load.
In some cases, Planet Coaster may crash because of a problem with the driver for the graphics card or Windows itself.
To rule this out, it can help to perform a clean reinstall of the driver and check that your Windows is up to date.
To install the most recent Graphics Card Drivers: Drivers for your graphics card and some peripherals are not distributed through the automatic Windows Updater & must be acquired by the manufacturers website.
For Nvidia graphics cards, you can get the drivers at www.Geforce.com/drivers. For AMD graphics cards, you can get the drivers at www.amd.com For Intel graphics cards, you can get the drivers at www.intel.com (Note: Intel does not currently offer graphics cards that meet the minimum requirements for Planet Coaster)
Some notebook computers will require that only drivers validated by the system manufacturer may be installed. Validated drivers should be provided on the manufacturers website.
To perform a clean reinstall, it is necessary to uninstall the previously installed graphics card driver before installing the new one. For Nvidia graphics cards, this can be done automatically. The driver installer has a clean install option that will perform the necessary steps. For AMD graphics cards, please follow this guide. For Intel graphics cards, please follow this guide.
Once the old driver has been removed, reboot the computer and install the most recent driver.