06/07/17 - We are currently investigating intermittent connection issues on PlayStation®4 for BT/Openreach customers. Please follow the steps in this FAQ to help prevent these issues.
Received an email about a Golden Paint Job? Check this article for further information.

I don't receive the verification email when registering my PS4™ account

Updated: Sunday 2nd July 2017

If you cannot receive our verification emails, please check your spam folder and any email filters you may have set up.

Should you still be unable to receive our emails, please consider adding the following three emails to your email account's list of approved senders, or your contacts list:

In some rare cases, certain email providers will always filter our emails, regardless of your list of approved senders, or your or contact list, these include the following providers:

In this case, we would suggest using a different email address from another provider to set up your new Frontier Account.

Note: If you have already set up your Frontier Account, you can change the email address associated with it by going to your  account page here.

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