If you're experiencing crashes with Planet Zoo and ensured that your computer meets the minimum requirements please send a support ticket including your .zoo file which can be located on your computer here: %USERPROFILE%\Saved Games\Frontier Developments\Planet Zoo\%USERID%\Saves
Keepers not feeding your animals? Please check that you have tried everything here. If the problem persists, please send a support ticket containing your .zoo file which can be located on your computer here: %USERPROFILE%\Saved Games\Frontier Developments\Planet Zoo\%USERID%\Saves

I don't receive the verification email when registering my PS4™ account

Updated: Thursday 17th August 2017

If you cannot receive our verification emails, please check your spam folder and any email filters you may have set up. It's also wise to check that your email is correct on your account settings page here:

Should you still be unable to receive our emails, please consider adding all of the following three emails to your email account's list of approved senders, or your contacts list:

If you are unsure how to do this please use the following guide from or contact your email provider.

If you are still unable to recieve any emails from the addresses above then we might need you to try using a different email provider. Please setup your alternative email with another provider and then retry the verification process. If you have already set up your Frontier Account, you can change the email address associated with it by going to your account page here:

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