"You do not have access to Elite Dangerous" Error Message

Updated: Monday 20th November 2017

The error message "You do not have access to Elite Dangerous" will appear at the bottom of the log-in screen if your Frontier Account does not contain the Elite Dangerous base game yet. We commonly see this error with customers who have purchased the Elite Dangerous: CMDR Deluxe Edition via Steam - if this is you, carry on reading below:

Ensure you have redeemed your key for the base game (as shown below) to your Frontier Account by clicking REGISTER on the login screen of the launcher and filling in your login details and key. Alternatively, you can log-in to the Frontier Store to redeem any key on the Product Access Key page.

To locate your Steam keys, right click Elite Dangerous in your Steam library and select View CD Key.

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Copy your key using the Copy Key to Clipboard button and log-in to your Frontier Account HERE. Enter the Steam key you wish to register and click Submit Key to register your key (you may need to add a billing address to continue).

Note: If you are registering a key that you've already redeemed, you will see an error telling you the code has already been used. You can check if you redeemed your code successfully on the 'My Orders' page.



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