Current Response Times
Due to an increase in workload, and a change in our working practices due to Covid-19; we are having to prioritise help tickets that are preventing users from playing our games. Whilst we aim to address every ticket in the order received, this may mean some tickets receive a reply outside of the response time below. We apologise for this inconvenience and thank you for your patience and understanding.
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Frequently Asked Questions
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Helping with any Account related issues that you may have encountered on Xbox One
Details known bugs & error messages
Information on all your Elite Dangerous: Horizons Questions
Gameplay issues with Rollercoaster Tycoon 3
Planet Coaster Gameplay Questions
A guide on some of Elite Dangerous' basic functions
More advanced technical troubleshooting steps