Current Response Times
Due to an increase in workload, and a change in our working practices due to Covid-19; we are having to prioritise help tickets that are preventing users from playing our games. Whilst we aim to address every ticket in the order received, this may mean some tickets receive a reply outside of the response time below. We apologise for this inconvenience and thank you for your patience and understanding.
If you are receiving an authentication error after installing the latest update, please select "Options" -> "Log out machine" on the launcher and then log back in. 


This is the Frontier Developments Customer Support site.

Why can I not use all buildings/genomes/technology in Sandbox mode?

Updated: Thursday 5th December 2019

We want to provide players with the opportunity to create the Jurassic World of their dreams without the limitation of finances by providing a Sandbox mode on Isla Nublar whilst still encouraging players to play through the main 5 islands of the Muertes archipelago.

In keeping with this, you will first need to unlock genomes, buildings and technologies through the contracts, missions and research on Las Cinco Muertes (The Five Deaths) for them to become available in Sandbox mode.

Once a genome, building or technology is unlocked it will then be available to use on all islands, including sandbox, and remain unlocked for the remainder of the game (even if you restart the island!)

Do you need additional support on your issue?

Yes, Open a Ticket

Please Wait!

Please wait... it will take a second!