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Current Response Times
Due to an increase in workload, and a change in our working practices due to Covid-19; we are having to prioritise help tickets that are preventing users from playing our games. Whilst we aim to address every ticket in the order received, this may mean some tickets receive a reply outside of the response time below. We apologise for this inconvenience and thank you for your patience and understanding.

Welcome!

This is the Frontier Developments Customer Support site.

How do I report a bug with Jurassic World Evolution™?

Updated: Thursday 5th December 2019

Please report any bugs on our Issue Tracker. We only manage bug reports there.

All our bug reports are handled by a dedicated QA team who monitor the forums for any issues you may run into.

In order to get your issue looked into ASAP, it's important to provide as much information about a problem with Jurassic World Evolution™ as you can.

Remember not to post personal or sensitive data of yourself or others on the forums as this is a publicly viewable forum.



Do you need additional support on your issue?

Yes, Open a Ticket

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