If you're experiencing crashes with Planet Zoo and ensured that your computer meets the minimum requirements please send a support ticket including your .zoo file which can be located on your computer here: %USERPROFILE%\Saved Games\Frontier Developments\Planet Zoo\%USERID%\Saves
Keepers not feeding your animals? Please check that you have tried everything here. If the problem persists, please send a support ticket containing your .zoo file which can be located on your computer here: %USERPROFILE%\Saved Games\Frontier Developments\Planet Zoo\%USERID%\Saves

Why does the launcher inform me the verification code is invalid? (aka. Verification Loop)

Updated: Friday 22nd December 2017

If you close the verification code window and enter your verification code at a later time the launcher will present the error Invalid Security Code

This is because each individual login will generate a new verification code, if you close the verification code window you will no longer be able to use that code.

If you consistently find that you cannot get past entering the verification code please leave the verification code window open and wait for each previous code to arrive via email. Normally this will only take a few seconds/minutes but in some cases it could take a little while longer. Once you're sure that you have the latest code, enter it into the launcher and it should allow you to proceed.

Do you need additional support on your issue?

Yes, Open a Ticket

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