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Due to an increase in workload, and a change in our working practices due to Covid-19; we are having to prioritise help tickets that are preventing users from playing our games. Whilst we aim to address every ticket in the order received, this may mean some tickets receive a reply outside of the response time below. We apologise for this inconvenience and thank you for your patience and understanding.
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If you are receiving an authentication error after installing the latest update, please select "Options" -> "Log out machine" on the launcher and then log back in. 

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Why does the launcher inform me the verification code is invalid? (aka. Verification Loop)

Updated: Friday 22nd December 2017

If you close the verification code window and enter your verification code at a later time the launcher will present the error Invalid Security Code

This is because each individual login will generate a new verification code, if you close the verification code window you will no longer be able to use that code.

If you consistently find that you cannot get past entering the verification code please leave the verification code window open and wait for each previous code to arrive via email. Normally this will only take a few seconds/minutes but in some cases it could take a little while longer. Once you're sure that you have the latest code, enter it into the launcher and it should allow you to proceed.



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