If you're experiencing crashes with Planet Zoo and ensured that your computer meets the minimum requirements please send a support ticket including your .zoo file which can be located on your computer here: %USERPROFILE%\Saved Games\Frontier Developments\Planet Zoo\%USERID%\Saves
Keepers not feeding your animals? Please check that you have tried everything here. If the problem persists, please send a support ticket containing your .zoo file which can be located on your computer here: %USERPROFILE%\Saved Games\Frontier Developments\Planet Zoo\%USERID%\Saves

How can I claim and redeem my key for Planet Zoo?

Updated: Thursday 26th September 2019

This guide is only applicable if you've purchased Planet Zoo from

First, download Steam and create a Steam account. If you already have Steam installed and have a Steam account you can skip this.
Please download Steam and follow the instructions to install and register for an account:

Once you have Steam open and you are logged in please do the following:

  • Log into the Frontier Store:
  • Click on 'My Key Purchases' under 'My Account'
  • Click on the 'Login with Steam' button to link to your Steam account
  • Click on 'Claim' to add game directly to your Steam account

You can now download Planet Zoo and play it from Steam.

Activating a Steam Key

Once you locate your key, you will be able to activate it on your Steam account and access the game through Valve's service.

For more information on how to do this please see this FAQ

Do you need additional support on your issue?

Yes, Open a Ticket

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