If you're experiencing crashes with Planet Zoo and have ensured that your computer meets the minimum requirements please send a support ticket including your .zoo file. If you cannot locate your save file, please follow the instructions on this FAQ.
Arx Purchases Via Steam
If you have recently purchased Arx on steam and they haven't appeared in your account, please see this page for advice.

I cannot log into the issue tracker with my steam account.

Updated: Tuesday 5th November 2019

To make use of he issue tracker, you must first create an account on the Frontier Store.  You can do this by clicking this link.

Once you have done this or if you already have an account, please then follow the following instructions.
1. Under 'My Account' at the top right, select 'Account Dashboard'.
2. From the options on the left, select 'Partner Keys'.
3. Select the green 'Sign in through Steam' button.


Once you log in to Steam (as requested on the page that will open), your accounts will be linked and you will have access to the Frontier Issue Tracker.

Do you need additional support on your issue?

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