Due to an increase in workload, and a change in our working practices due to Covid-19; we are having to prioritise help tickets that are preventing users from playing our games. Whilst we aim to address every ticket in the order received, this may mean some tickets receive a reply outside of the response time below. We apologise for this inconvenience and thank you for your patience and understanding.
Current Response Times
ELITE DANGEROUS
If you are receiving an authentication error after installing the latest update, please select "Options" -> "Log out machine" on the launcher and then log back in.
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This is the Frontier Developments Customer Support site.
The launcher only shows a 'Play Demo' button, or is asking me to Purchase/Redeem Elite Dangerous.
Updated: Saturday 9th May 2020
If you log in and see either a 'Play Demo' button or message instructing you to purchase/redeem Elite Dangerous, it's because the launcher cannot detect game access.
This will be because of two possibilities:
1. You are logging in with a Frontier account that does not have game access.
Ensure that you're logging in with the same email address/Frontier account that your game access is registered with.
2. You have purchased from a third-party vendor and obtained a faulty game key.
If you suspect this to be the case please submit a ticket to our Customer Support Team.