If you're experiencing crashes with Planet Zoo and ensured that your computer meets the minimum requirements please send a support ticket including your .zoo file which can be located on your computer here: %USERPROFILE%\Saved Games\Frontier Developments\Planet Zoo\%USERID%\Saves
Keepers not feeding your animals? Please check that you have tried everything here. If the problem persists, please send a support ticket containing your .zoo file which can be located on your computer here: %USERPROFILE%\Saved Games\Frontier Developments\Planet Zoo\%USERID%\Saves

The launcher only shows a 'Play Demo' button, or is asking me to Purchase/Redeem Elite Dangerous.

Updated: Wednesday 2nd October 2019

If you are a Steam user that purchased the game before April 2019, Elite Dangerous will require you to input the keys you received at the time.

You can find them by right clicking Elite dangerous in your Steam library and selecting 'View CD Key'. These keys can then be added at

Once on the page, please use your Frontier email address and password and enter the game keys in the 'Redeem Code' section of the page. You must do this once for each product key you have on your account.

If this does not work for you, or you do not have keys associated with your account, please submit a ticket to our Customer Support Team.

Do you need additional support on your issue?

Yes, Open a Ticket

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