This is the Frontier Developments Customer Support site.
If you log in and see either a 'Play Demo' button or message instructing you to purchase/redeem Elite Dangerous, it's because the launcher cannot detect game access.
This will be because of two possibilities:
1. You are logging in with a Frontier account that does not have game access.
Ensure that you're logging in with the same email address/Frontier account that your game access is registered with.
2. You have purchased from a third-party vendor and obtained a faulty game key.
If you suspect this to be the case please submit a ticket to our Customer Support Team.
Please wait... it will take a second!