PLANET ZOO - CRASHING
If you're experiencing crashes with Planet Zoo and have ensured that your computer meets the minimum requirements please send a support ticket including your .zoo file. If you cannot locate your save file, please follow the instructions on this FAQ.
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Does my computer meet the minimum requirements to run Planet Zoo?

Updated: Monday 4th November 2019

SYSTEM REQUIREMENTS

Below you can find the minimum and recommended system requirements for Planet Zoo.

       MINIMUM:
    • Requires a 64-bit processor and operating system
    • OS: Windows 7 (SP1+)/8.1/10 64bit
    • Processor: Intel i5-2500 / AMD FX-6350
    • Memory: 8 GB RAM
    • Graphics: NVIDIA GeForce GTX 770 (2GB) / AMD Radeon R9 270X (2GB)
    • Storage: 16 GB available space
    • Additional Notes: Minimum specifications may change during development
    • Network: Franchise mode requires a Broadband Internet connection
    RECOMMENDED:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 64bit
    • Processor: Intel i7-4770k / AMD Ryzen 5 1600
    • Memory: 16 GB RAM
    • Graphics: NVIDIA GeForce GTX 1070 (8GB) or AMD Radeon RX 580 (8GB)
    • Storage: 16 GB available space
    • Franchise mode requires a Broadband Internet connection


HOW DO I FIND MY COMPUTER'S SPECIFICATION?

In order to find your computer's specification, you can use a tool built into Windows called DxDiag.

Type 'dxdiag' into the start menu on your PC. An icon should appear at the top of the list, double-click the icon to run the program.

In the System tab you should see:

- Your operating system.
- The processor model, speed, and the number of cores
- Your total available memory

Next is the Display tab, it shows:

- Graphics card make and model
- Total graphics memory
- Date of your current graphics driver

Should you need any assistance comparing your computer's system specifications to the minimum and recommended system requirements, you can select Save all information and attach it to any tickets you make.

ADDITIONAL INFORMATION

The items below should be equal or higher than the minimum requirements:

- Operating system version
- Number of processor cores
- Processor speed
- Memory




Do you need additional support on your issue?

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