Current Response Times
Due to an increase in workload, and a change in our working practices due to Covid-19; we are having to prioritise help tickets that are preventing users from playing our games. Whilst we aim to address every ticket in the order received, this may mean some tickets receive a reply outside of the response time below. We apologise for this inconvenience and thank you for your patience and understanding.
ELITE DANGEROUS
If you are receiving an authentication error after installing the latest update, please select "Options" -> "Log out machine" on the launcher and then log back in. 

Welcome!

This is the Frontier Developments Customer Support site.

Where are the Arx I purchased through Steam?

Updated: Wednesday 4th December 2019

Where are my purchased Arx? 

In order to access Arx purchased through the Steam store, please follow the steps below.
  1. Make sure that you are logging in to the game through Steam directly, If you are unsure how to do so, please follow the steps shown here
  2. If you have not yet linked your Steam account to your Frontier account, there's a step by step guide on how to do so here
If you have not received your Arx within 24 hours of making your purchase, please get in touch with our support team here



Do you need additional support on your issue?

Yes, Open a Ticket

Please Wait!

Please wait... it will take a second!