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Due to an increase in workload, and a change in our working practices due to Covid-19; we are having to prioritise help tickets that are preventing users from playing our games. Whilst we aim to address every ticket in the order received, this may mean some tickets receive a reply outside of the response time below. We apologise for this inconvenience and thank you for your patience and understanding.

Welcome!

This is the Frontier Developments Customer Support site.

I have been playing the 'Return to Jurassic Park' DLC and my regular game saves have disappeared.

Updated: Wednesday 11th December 2019

The 'Return to Jurassic Park', like 'Claire's Sanctuary' is a separate campaign to the base game. This means that its saves are stored separately in the game.

If you go to your 'Load game' screen, you may find your 'Jurassic Park' saves are highlighted.

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Just click on 'Campaign' in the top left corner and you will find your regular game saves here!

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