2.3 Beta
The 2.3 Commander Beta has been updated and Multi-Crew is now live. Patch notes here. Support information and FAQ can be found here!

Game Launcher Troubleshooting Steps

Updated: Friday 7th October 2016

If you experience any issues with the game launcher, please run through the following troubleshooting steps first to help you get back into game:

1. Restart your computer

Often when installing a new item of software on a PC you may need to allow the installation to complete a few final steps. This most commonly occurs when restarting your PC.

Restart your PC fully and then run the launcher again.

2. Making sure you're not launching as an administrator.


3. Reinstall the launcher

If the launcher refuses to function correctly it may be caused by potential file errors or installation problems by removing and re-installing the launcher.

  • Uninstall the launcher from your computer.
  • Remove (delete) any left over files from where the launcher was installed (this does mean you may have to download all game files again).
    • If "C:\Program Files (x86)\Frontier\EDLaunch" exists - Delete it
    • If "C:\Users\\AppData\Local\Frontier_Developments\Products" exists - Delete it
  • Install the launcher to a location that is not 'Program Files'
    • For Example "C:\Games\EliteDangerous"
  • Do NOT run the launcher at the end of the install process. Untick the checkbox that asks you if you would like to and complete the installation.
  • Restart your PC fully.
  • Launch the newly installed Elite Dangerous launcher, making sure you're not launching as an administrator.
  • Use the launcher as normal to install Elite Dangerous.

4. Reinstall Microsoft .Net.

The launcher uses Microsoft .Net as it's framework. If the launcher is not behaving correctly it's possible that the installation of Microsoft .Net is 
TechHit have created a complete and handy guide on how to reinstall the correct version of Microsoft .Net is installed on any PC with Windows 7, 8, 8.1 and 10.
Please see their guide here to remove and reinstall the potentially damaged network: http://www.techhit.com/how-to/install-.net-3.5.1/windows7/


5. Check for 3rd party monitoring programs

If you are running any 3rd party hardware monitoring software or graphics card companion programs such as EVGA Precision, Nvidia Experience or AMD Gaming Evolved, please try closing them and then try running the launcher.
These programs can usually be found with an icon running in the System Tray (lower right of the screen). Please also try closing down any other non-essential programs running to rule these out.


6. Check for corrupted files

If the steps above fail to solve the issue, please try the steps in this Microsoft article to rule out the chance you have any corrupted files affecting the launcher: http://support.microsoft.com/KB/929833

Please note that the scan process may take a while, so please only run this at a time when you won't be needing to use the computer for a while.


7. Send your DxDiag to support

Please run through each step above to help resolve your issue. After confirming  that none of these fixes help with your particular issue, please could you provide support with a copy of your DxDiag?
You can obtain this by following these steps: 
  • Click the "Start" menu
  • Type/Search for "dxdiag" and click "Ok".
  • In the new window, click on the button labelled "Save all information"
  • A "Save As.." dialog box appears. Choose a handy destination and click "Save".



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