Arx Purchases Via Steam
If you have recently purchased Arx on steam and they haven't appeared in your account, please see this page for advice.


This is the Frontier Developments Customer Support site.

Open a Ticket

Please fill in the form below to open a ticket.

Help Topic:

This ticket is for Elite Dangerous Series with regards to Lost In-Game Assets- change

Contact Information

PC - Lost Items Enquiry

If you experienced a verified bug in Elite Dangerous and lost some in-game assets as a result, you may report this issue to us for further investigation. We cannot guarantee the return of any assets.

Your FID can be found in bottom left-hand corner of the Elite Dangerous main menu.

Please select relevant options to help Frontier Support with your enquiry. We cannot guarantee the return of any assets.

Please use the date format and state your timezone (DD-MMM-YY HH:MM) e.g. 31-JAN-2019 13:41 GMT
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Please upload your latest Journal log file (max of 3 files) to help us investigate your loss. For help locating this please see here:

Issue Description

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Issue Details:
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