Arx Purchases Via Steam
If you have recently purchased Arx on steam and they haven't appeared in your account, please see this page for advice.

Welcome!

This is the Frontier Developments Customer Support site.

Something to try first

Can I transfer my assets or Commander between PC, Xbox One, and PS4™?

We can help with a one-time transfer between PC, Xbox One and PlayStation®4.

Some important facts about this service that you will need to know:

  • This does not transfer your game - We cannot move your copy of Elite Dangerous to another platform, you must already own the game (and have created a Commander) on both platforms prior to moving any credits.
  • Only wealth can be transferred - We can only transfer the total value of your Commander's earnings to another platform. DLC, Arx, cosmetics, ranks, merits, cargo, and other in-game progress cannot be transferred and will have to be re-earned or repurchased.
  • One-time only - Wealth transfer can only be done once and, once completed, no further transfers can be made for either account.
  • Your original Commander will be deleted - After receiving final confirmation, your original CMDR will be removed and cannot be restored.
To see if we can help you with this transfer please get in touch with the customer service team and we will be glad to check to see if your account can be transferred.

Note: All transfer requests must be sent from the email or Frontier Account associated with the original Commander.

Open a Ticket

Please fill in the form below to open a ticket.

Help Topic:

This ticket is for Elite Dangerous Series with regards to Platform Transfer Enquiry- change


Contact Information


Elite - Platform Transfer Enquiry

You can enquire with us about transferring the wealth of your CMDR to another platform, and thus removing your original CMDR. Please provide us with the full details of your enquiry below to help us look into it further.

Your FID can be found in bottom left-hand corner of the Elite Dangerous main menu on your original platform of choice. https://bit.ly/2RwVXdg

Your FID can be found in bottom left-hand corner of the Elite Dangerous main menu on your new platform of choice. https://bit.ly/2RwVXdg

This email address was entered to create a Frontier account when you first played Elite Dangerous on the original platform of your choice.

This email address was entered to create a Frontier account when you first played Elite Dangerous on the newer platform of your choice.

Please select the direction you wish to enquiry about transferring your CMDR.
  • This does not transfer your game - We cannot move your copy of Elite Dangerous to another platform, you must already own the game (and have created a Commander) on both platforms prior to moving any credits.
  • Only wealth can be transferred - We can only transfer the total credit value of your Commander's earnings to another platform. DLC, Arx, Frontier Points, cosmetics, ranks, merits, cargo, and other in-game progress cannot be transferred and will have to be re-earned or repurchased.
  • One-time only - Wealth transfer can only be done once and, once completed, no further transfers can be made for either account.
  • Your original Commander will be deleted - After receiving final confirmation, your original CMDR will be removed and cannot be restored.
To see if we can help you with this transfer please get in touch with the customer service team and we will check to see if your account is eligible for a transfer.

Note: All transfer requests must be sent from the email or Frontier Account associated with the original Commander.

Issue Description

Please describe the issue you're facing

Please avoid submitting more than one form per issue.
Issue Details:
Drop files here or choose them
CAPTCHA Text : *
 
 

Please Wait!

Please wait... it will take a second!