Arx Purchases Via Steam
If you have recently purchased Arx on steam and they haven't appeared in your account, please see this page for advice.


This is the Frontier Developments Customer Support site.

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Help Topic:

This ticket is for Elite Dangerous Series with regards to Launching Issues- change

Contact Information

PC - Launching Issue

If you have trouble when installing or updating Elite Dangerous, please try running through all of the troubleshooting steps in this article before submitting your ticket:
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You can obtain a Dxdiag by following these steps: | Click the "Start" menu | Type/Search for "dxdiag" and click "Ok". | In the new window, click on the button labelled "Save all information" | A "Save As.." prompt appears. Choose a destination and click "Save". | Please paste the file that is produced here as a .txt format. | Advice on this can be found here:

The version number of the Launcher and Game Client. This can be found in the bottom left corner of the launcher. If possible please include the string that is shown after you log in.
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The Client.log file found in the Launchers install directory logs folder. You can find this using the following guide:
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To get a detailed update log please follow this guide:

If you have had a 'Connection Error', please provide us with the 'Error Code' shown. If you did not receive an error code or do not know it, please state this above. Providing this code will help us identify and resolve your issue quickly.

Issue Description

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Issue Details:
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